1.1 These Terms and Condition apply to any Order placed by you via our Sunny App, including any Order that is changed under paragraph 3.2 or 3.3. Note that you cannot set-up an account and won’t be able to submit an Order unless you accept these Terms and Conditions on the App ‘Signup’ screen by selecting ‘I Agree’.
1.2 We may change the Terms and Conditions from time to time and it is the most recent version which will apply to every order as it is placed. You will be notified of any changes to the Terms and Conditions by email.
1.3 If you need to contact Us at any time about an Order you may do so as set out in paragraph 14.
- Definitions
2.1 When the following words with capital letters are used in these Terms, this is what they will mean
2.1.1 App: the Sunny App as downloaded from either the Apple App Store or the Google Play Store.
2.1.2 Company: a place of business which has agreed to provide Us with a collection and delivery point for the purposes of collecting and delivering Items on behalf of employees or other interested parties;
2.1.3 Event Outside Our Control: any occurrence or circumstances over which We have no control as described in paragraph 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;
2.1.4 Item: any garment or article collected from you in connection with an Order;
2.1.5 Order: your order for the Services as set out in the order form submitted via the App;
2.1.6 Services: dry cleaning, laundry, ironing or alterations services collected from and delivered to the location agreed with your Company;
2.1.7 Service Providers: any third party with which We contract in order to assist Us in providing the Services;
2.1.8 Terms and Conditions: these terms and conditions as amended from time to time; and
2.1.9 We/Our/Us: AIGT Ltd, 6/7 Friary Business Park, Friary Road, Naas, Co. Kildare, trading as Sunny.
2.2 When We use the words “writing” or “written” in these Terms, this will include e-mail and notifications via the App.
- Placing an Order
3.1 Customers can submit either a ‘Quick Order’ or an ‘Itemised Order’.
3.2 When submitting an ‘Itemised Order’, customers should check the details of the Order before submitting it as We will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item. If the Items received does not match the Items listed in the Order, We will amend the Order so that if reflects the Items received and the work carried out. Where the cost of the Order is materially impacted by such corrections We will contact you by phone or email before commencing any work. Should you have any questions in relation to the Items included in an Order you should contact Us as set out in paragraph 14.
3.3 When submitting a ‘Quick Order’ the customer is not required to itemise the order, but agrees that We will itemise and amend the Order once it has been received and as it is processed by Us. We will call the customer by phone should the Order include any Items which We do not receive on a regular basis and should We deem the cost to be high.
3.4 The customer is required to ensure that the Company selected by them correctly reflects the location from which the Order shall be collected and subsequently delivered. This can be done either at Signup or at a later time through the ‘Update Account Details’ option within the App.
3.5 Payment details, in the form of either valid Credit Card or Debit Card details are required before the customer can place an Order. These can be provided either at Signup or at a later time through the ‘Add Payment Details’ option within the App. Where a customer’s payment has been declined, the customer will be required to submit valid payment details again before any subsequent Order may be placed.
3.5 Submission of an Order does not create a contract between us. The contract arises when We send you an email confirming acceptance of your Order.
3.6 The customer is provided with an opportunity to provide specific requests in relation to the Order before final submission of the Order. In the event that We cannot fulfil a request or require further clarification We will phone the customer before proceeding with any work.
3.7 Specific Terms and Conditions apply when submitting Curtains for Dry Cleaning. These can be found here. Customers will be provided with a reminder of the Terms and Conditions when placing an order which includes Curtains and will be deemed to have accepted the Terms and Conditions if the Order is submitted.
3.8 We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.
3.9 If for any reason We are unable fulfil your Order, We will let you know by phone and email.
- Changes to your Order
4.1 Individual Orders cannot be changed, but in accordance with paragraphs 3.2 and 3.3 of these Terms and Conditions, We will update any Order where the Items received differ from the Items included in the Order. At all times the customer will be charged for Items submitted to Us and the work carried out. Where ambiguities may exist We will contact the customer by phone or email before carrying out the work.
4.2 Any changes made to an Order can be seen in the ‘Previous Orders’ section of the App. Both the original and updated Orders will have the same Order date and number, but the original will be marked ‘Amended’.
- Cancelling your Order
5.1 Orders cannot be cancelled from within the App.
5.2 Failure to leave Items at the Company collection point will be deemed cancellation of an Order. Where a customer wishes to cancel an Order, subsequent to the Order having been submitted via the App, We would ask the customer to please contact Us by phone to let Us know.
5.3 Once the Order has been collected from the Company, the Order may be cancelled by submitting an email to Sunny – info@sunny.ie – with a request for cancellation. The Order can only be cancelled if work has not yet begun on the Order. Where work has begun, the Order cannot be cancelled and will be charged.
5.4 In the case of Orders collected by Us and cancelled by the customer, the Items will be returned at the next scheduled collection from or delivery to that Company.
- Our rights to cancel your Order
6.1 We may cancel your Order and the contract between you and Us in the following circumstances:
6.1.1 as a result of an Event Outside Our Control; or
6.1.2 if you fail to make Items available for collection;
6.2 If We cancel your Order We will contact you by phone or email and
6.2.1 where We have already started work on your Order, We will not charge you anything and you will not have to make any payment to Us;
6.2.2 We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.
- Collection and redelivery
7.1 Collection and Delivery will be made at some time between 10.00am and the closing hours as specified by the Company. For same day collection, customers should ensure that they leave their Items at the collection point before 10.00am.
7.2 Customers are requested to submit the Order via the App only where the Items have already been left for collection.
7.2 While every effort will be made to collect items on the same day, where the Order is placed before 10.00am, We cannot guarantee that this will be the case. Should We be unable to make the collection We will inform the customer either by email or phone.
7.3 We regret that We are unable to schedule specific times for collection or delivery of Orders. Where an Order has been placed, We will collect and deliver in line with our stated timeframes. Where Items are delivered to the customer, the customer should ensure that they are available to collect the Items from the collection point or that they are in a position to leave the Items at the collection point until they can arrange to have them collected.
7.6 You may arrange to have Items collected from our Facility in Naas by making a request by email – to info@sunny.ie. The request will be facilitated as long as the Order has not yet been dispatched with our driver.
7.7 Our ‘Standard’ service involves delivery of the completed Order two (2) working days after collection. Working days in this instance are Monday to Friday but do not include public holidays.
7.8 A ‘Next Day’ service is available for customers who request it by selecting the ‘Next Day Delivery’ tick box in the App. Where a customer chooses our Next Day service they will not be entitled to any discounts and will be subject to Our normal rates.
7.9 Alterations are not subject to either the Standard or Next Day service and may take longer. For an estimate on the anticipated delivery date, customers should contact Us by the means described in paragraph 14.
8 Care for Garments
8.1 To protect you garments, Sunny will follow the Care Label instructions on each garment We process. If your garment requires treatment which is contradictory to that indicated on the Care Label instructions, We will attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If We are unable to gain your informed approval to proceed, We shall refrain from cleaning the garment. If you authorise Us to proceed, you assume responsibility for any damage to the garment.
8.2 We accept no liability for garments that have missing Care Labels. We will attempt to contact you and advise you of any potential risks associated with the cleaning of the garment. If We are unable to gain your informed approval to proceed, We shall refrain from cleaning the garment. If you authorise Us to proceed, you assume responsibility for any damage caused to the garment.
8.3 If We have any concern about the colour fastness, age or condition of the garment, We will contact you to obtain your approval or return the garment to you untreated.
8.4 Although We attempt to check all bags of laundry or drying for suitability of items, it is the responsibility of the customer to ensure that all garments brought to be cleaned or dried are suitable for that process. We take no responsibility for any damage caused during the process following our standard procedures.
8.5 Please ensure you thoroughly check all garments/items for pens, coins, paper, etc. as We are not responsible for any items damaged or lost as a result of the cleaning process.
9 Damage
9.1 At Sunny, We dry clean your garments according to the care instructions on the Care Label attached by the manufacturer. Should the garment not stand up to its Care Label instructions during the dry cleaning process, We will not be held liable for any damage caused.
9.2 We exercise utmost care in cleaning and processing garments entrusted to Us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, We cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing.
9.3 During the cleaning process, We cannot guarantee against colour loss, colour bleeding, shrinkage or damage to weak and tender fabrics.
9.4 Please see our specific Terms and Conditions for damages which may arise during the cleaning of Curtains, for which We accept no liability.
9.5 Every care possible is taken during the cleaning process but unfortunately due to poor quality of trimmings used even on the most expensive items, no responsibility will be accepted for damage caused to buttons, zips, hems, sequins, buckles etc.
9.6 We will not be held responsible for stains which appear after being put through the dry cleaning process. These are stains which have dried onto the garment ‘clear’ unknown to the customer and the dry cleaner. Common invisible stains are from soft drinks, honey and some fruit juices or syrups. If the ‘clear’ stain is not pre-treated before the garment is cleaned, it may oxidize from the heat of the dry cleaning process and set into the garment leaving a stain unknown to you the customer.
9.7 Our liability with respect to any damage to garments caused by Us shall NOT EXCEED TEN (10) TIMES our charge for cleaning that garment, regardless of brand or condition. No claims for damages will be recognised unless you advise Us of same within forty eight (48) hours of collecting the garments.
10 Loss of Items
10.1 We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there may be instances where garments get misplaced or lost.
10.2 Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition. Our liability is limited to the garment in question and not associated items like matching suit items etc.
10.3 Please verify that the number of items delivered after cleaning matches the number of items on the Order as shown in the App. Sunny will not be liable for claims relating to missing items unless We are informed within 24 hours of delivery.
10.4 With respect to items submitted for Laundry, no claims will be recognised unless you advise Us of same within forty eight (48) hours of return of your items.
- If there is a problem with the services
11.1 If there is any problem with the Services please contact our Customer Care by email at info@sunny.ie and tell Us as soon as reasonably possible;
11.2 Complaints should be notified to Us within 24 hours of delivery of any Item if you believe that We are in breach of our obligations under these Terms.
11.3 As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- Price and payment
12.1 The price of the Services will be set out in Our price list as set out in the App or at www.sunny.ie and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 3.2, 3.3 or 3.5.
12.2 Our prices include VAT.
12.3 We use Stripe for the processing of our payments. This ensures that We never have access to your payment details and that they are stored by Stripe securely and in line with the highest international standards and regulations. Stripe is an Irish company and is one of the largest payment processors in the world.
12.4 Your payment details are validated when you enter them into our system. No attempt is made to take payment from your card until the Order has been delivered to you at the Company location specified in your account details.
12.5 Once the Order has been delivered to the collection point, We will attempt to take the full amount owed. The full amount owed is the amount calculated in the original Order or in the amended Order where it has been amended in line with paragraphs 3.2 and 3.3.
12.6 If for any reason We are unable to take payment or the transaction is declined by your bank, We will contact you for payment by alternative means. Payment in this instance can be made over the phone.
12.7 Should you fail to make payment within 72 hours of the delivery of the order, you will become liable to Us for the amount owed plus interest at a rate of 3% per annum above the base lending rate of Bank of Ireland. Interest will accrue on a daily basis from the date due until the date payment is received by Us.
12.8 Customers who fail to make payment within 72 hours of delivery will have their account suspended and We reserve the right to refuse to reactivate that account.
12.9 Where a transaction has been declined by your bank, you will be required to enter new payment details in the App which will be validated again by your bank. It will not be possible to submit any further orders until new payment details have been provided.
- Events Outside Our Control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
13.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
13.3.1 We will contact you as soon as reasonably possible to notify you; and
13.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
13.3.3 You may cancel your Order under paragraph 5.2 or We may cancel it under paragraph 6.1.1.
13.3.4 If your Order is cancelled We will return your Item(s) to you at no cost to you.
- Information about Us and how to contact us
14.1 We are a company registered in Ireland. Our registration number is 436488 & our registered address is 6/7 Friary Business Park, Friary Road, Naas, Co Kildare, W91DP80.
14.2 We trade under the name Sunny.
13.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by e-mailing Us at info@sunny.ie, or sending an email via the App.
13.3 If you wish to contact Us in writing, or if any paragraph in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail at info@sunny.ie. We will confirm receipt of this by email. If We have to contact you or give you notice in writing, We will do so by notification via the App or by e-mail to the address you provide to Us in the Order.
- How We may use your personal information
14.1 We will use the personal information you provide to Us to:
14.1.1 provide the Services;
14.1.2 process your payment for such Services; and
14.1.3 inform you about similar products or services that We provide.
14.2 We will not give your personal data to any third party other than any Service Providers.